Refund policy
Jay’s Canna Return
Thank you for your purchase from www.jayscanna.com!
We appreciate your trust in us and strive to provide the best possible products and service.
All Sales Are Final
All purchases made on www.jayscanna.com are non-returnable and final sale.
Because our products are consumable and hemp-derived, we cannot resell items once they leave our facility. This ensures safety, quality, and compliance standard practice across the industry.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery:
jayscannainfo@gmail.com
Be sure to include:
Photos of the product/packaging and a description of the issue
We’ll work quickly to provide a replacement or an appropriate solution.
Lost or Stolen Packages
Jay’s Canna is not responsible for packages marked as “delivered” by the carrier but not received.
We recommend contacting the shipping carrier to file a claim.
Questions Before Ordering?
Please review your order carefully before checkout.
If you have questions about any product, contact us at jayscannainfo@gmail.com—we’re happy to help!
By purchasing from www.jayscanna.com, you agree to this return.