Jay’s Canna Shipping Policy

At Jay’s Canna, we pride ourselves on getting your order out quickly, carefully, and securely. Since we’re a small, dedicated team, every package is prepared with extra care to ensure product safety and freshness.

 Processing & Shipping Time

• All orders are processed and shipped within 1–3 business days (Monday–Friday).

• Orders placed after 3 PM EST or on weekends/holidays will begin processing the next business day.

• We’ll send you a tracking number by email as soon as your package is on its way.

 Delivery Estimates

• Standard Shipping: 3–7 business days depending on your location.

• Expedited options may be available at checkout.

• Please note: delivery times are estimates provided by carriers and may vary during holidays or peak seasons.

 Packaging & Discretion

• All items are shipped in discreet, odor-proof packaging for your privacy.

• Products are sealed with freshness packs to maintain quality.

• We double-check every order before it leaves our facility.

 Lost, Delayed, or Stolen Packages

• Once your package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen items.

• If your order seems delayed, please contact the carrier first with your tracking number.

• Our team is happy to assist you in filing a claim if needed.

 Important Notes

• We only ship to U.S. states where THCa is legal.

• At this time, we do not ship to the following states due to local restrictions:
  ❌ Arkansas
  ❌ Georgia
  ❌ Idaho
  ❌ Minnesota
  ❌ Oregon
  ❌ Rhode Island
  ❌ South Carolina

• Customers are responsible for providing the correct shipping address at checkout.

• Any packages returned due to incorrect addresses may be subject to additional shipping fees.

 Questions?

We’re here to help! Reach out anytime at jayscannainfo@gmail.com and we’ll get back to you as soon as possible.

At Jay’s Canna, your order isn’t just another box—it’s handled by a small team that cares about getting it right. ✨