Shipping policy
Jay’s Canna Shipping Policy
At Jay’s Canna, we pride ourselves on getting your order out quickly, carefully, and securely. Since we’re a small, dedicated team, every package is prepared with extra care to ensure product safety and freshness.
Processing & Shipping Time
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All orders are processed and shipped within 1–3 business days (Monday–Friday).
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Orders placed after 3 PM EST or on weekends/holidays will begin processing the next business day.
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We’ll send you a tracking number by email as soon as your package is on its way.
Delivery Estimates
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Standard Shipping: 3–7 business days depending on your location.
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Expedited options may be available at checkout.
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Please note: delivery times are estimates provided by carriers and may vary during holidays or peak seasons.
Packaging & Discretion
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All items are shipped in discreet, odor-proof packaging for your privacy.
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Products are sealed with freshness packs to maintain quality.
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We double-check every order before it leaves our facility.
Lost, Delayed, or Stolen Packages
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Once your package is marked as “Delivered” by the carrier, we are not responsible for lost or stolen items.
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If your order seems delayed, please contact the carrier first with your tracking number.
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Our team is happy to assist you in filing a claim if needed.
Important Notes
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We only ship to U.S. states where THCa is legal.
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At this time, we do not ship to the following states due to local restrictions:
❌ Arkansas
❌ Georgia
❌ Idaho
❌ Minnesota
❌ Oregon
❌ Rhode Island
❌ South Carolina -
Customers are responsible for providing the correct shipping address at checkout.
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Any packages returned due to incorrect addresses may be subject to additional shipping fees.
Questions?
We’re here to help! Reach out anytime at jayscannainfo@gmail.com and we’ll get back to you as soon as possible.
At Jay’s Canna, your order isn’t just another box—it’s handled by a small team that cares about getting it right. ✨